Booking.com

Insights

Challenge

Retain and engage talented employees at a critical stage in the employee lifecycle by enhancing Booking.com’s new joiner experience. 

Solution

We used a combination of best practices and unique communication strategies that encouraged employees to openly and honestly voice their opinions. Our design allowed Booking.com to customize their learning agenda to their employees’ unique needs, identify drivers of engagement, and benchmark against their industry peers.  

We identified that both comprehensive training and feeling challenged to grow are critical to long term employee engagement retention.  

Results

Informed the development of a new Talent and Learning Center

Increased engagement among new employees within first six months

Influenced the development of a Leadership Development program

Improved retention among employees on-boarded through the new program

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