HM COURTS & TRIBUNALS SERVICE

DIGITISING HMCTS

Building digital systems to serve complex organisations

CHALLENGE

From probate, divorce, civil money disputes or benefit appeals – a large portion of the nation will interact with HMCTS at some point in their lifetime.

SOLUTION

HMCTS knew it was time to move their lengthy paper-based processes online to ensure optimum efficiency both for citizen users and internal users.

IMPACT

Since implementing the first digital products citizens can now track their Social Security and Child Support appeals online and be notified of any changes securely.

In the near future HMCTS and DWP would also be able to share evidence online to avoid sending and storing paper, leading to over £1.4m savings per annum. And citizens will be able to start (submit) their appeal online from 2018.

1.4
MILLION

Savings per annum by sharing evidence online and avoiding sending and storing paper.

quote

They have provided the people, support and helping direction to deliver some quality digital outcomes. We are roughly half way through some of the digital delivery, so we have much more to do. But the foundations are looking great.”

Robert Marchant, Delivery Manager
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We love a challenge big or small, local or global. So don’t hestiate to reach out.
GRACE
PYNE
078 1860 6917

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