Designing better digital and multichannel experiences
Avon wanted to reimagine and redesign their online place an order experience to deliver an improved representative experience and customer sales.
THE PROTOTYPE INCLUDED:
Optimised journey flows, new functionality and a contemporary front-end design to drive Avon’s mobile-first objectives.
Key stakeholders were engaged from both local and global teams during the process, generating alignment and helping Avon to accelerate the delivery of a key part of their representative journey.
Transform adopted a user centred design and agile approach to build a detailed understanding of rep needs and rapidly prototyped, tested and iterated the future experience.
They delivered a step-change in experience for one of the most critical parts of the online rep journey, anchored in deep customer and broader market insight.”
Hannah March
Head of New Business
077 3647 4118
growth@enginegroup.com
Yvonne Lardner
Head of Communications
07725 490 682
marketing@enginegroup.com
The Reception Team
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020 3128 8000
info@enginegroup.com
Helping brands win in an age of disruption.
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Designing and building a better future.
