The vigilante mob on Twitter means that Communicators need to be careful about reaching for an apology as the default option in the face of controversy.
CRISIS & RISK
MHP has a team of 20 experienced crisis specialists available to our clients 24/7. What differentiates our offer is our breadth of expertise, our roster of former national news editors and our depth of experience in capital markets communications. We are particularly experienced in customer crises in the retail, leisure and financial services sectors, where social media dynamics play a critical role. Our core services include crisis preparation, training, simulation and management. During a crisis, we consider the long-term reputation imperatives, as well as the short-term operational ones, developing messaging and strategies that will support the reputation repair phase.
- Risk auditing
- Scenario planning
- Crisis training
- Crisis response
We love a challenge big or small, local or global. So don’t hestiate to reach out.