We created a short wellbeing tracker entirely tailored to TfL. We also ensured the survey was available to all employees and questions were tailored to include questions relevant to front line workers, people now home working and also furloughed employees, to help understand their set of unique wellbeing needs related to their circumstances. As well as supplying live data at the overall TfL level, we created a bespoke insights report which was delivered weekly. The report focused in on three headlines and suggested actions, giving TfL a clear focus of where they should place their resources and efforts to have maximum impact for their employees.
By supplying them with the data they needed quickly and in a format which focused on action, TfL were able to make a significant number of changes to their operations to better support employees. This included increasing support from their occupational health department and increasing the efficiency of their DSE process, so home workers had quicker access to the equipment they needed. Alongside operational changes, there was a focus on managers ensuring they felt supported in managing their teams and their wellbeing concerns as well as an increase in company communications, so all employees felt not only listened to but also informed.
When looking at their complete wellbeing results as part of their overall employee listening program, between June and September they saw an overall increase of 5 percentage points in wellbeing scores across the entirety of TfL.
If you are interested in understanding how business research can support your goals please email us at transformation@enginegroup.com.